Tang Heritage

Honoring Tradition, Celebrating You

At Tang Heritage, our mission is to create more than products—we craft heirlooms that connect you to the living legacy of Chinese artistry and philosophy. Every piece carries the imprint of human hands, passed through generations of artisans who believed that beauty must be both seen and felt.

Our Heritage Refund & Exchange Policy reflects that same dedication; built on fairness, trust, and integrity. It exists to ensure that your experience with Tang Heritage is as meaningful as the craftsmanship behind each creation.

The Heritage Refund Policy: A Guarantee Rooted in Trust

We understand that our pieces are more than items; they are an extension of your connection to history and artistry. To honor this trust, we offer an iron-clad money-back guarantee that reflects our unwavering commitment to your satisfaction.

Returns Within 30 Days

We accept returns within 30 days of receiving your order. This period allows you time to inspect your piece and ensure it meets your expectations.

To qualify for a return:

  • The item must be unused, in brand new condition, and include all original packaging and accessories—such as the gift box, authenticity card, and dust bag.
  • Returns must be initiated by emailing cs@tangheritage.com. Our team will guide you through the return process.

Once the parcel arrives at our returns facility, our quality control team will inspect it.

Approved refunds are processed only after verification that the product remains in original condition, and issued in store credits.

Exchanges

We offer exchanges for three specific cases:

  • Change of mind: Exchange for another item of equal or higher value (price difference applies).
  • Damaged upon delivery: Notify us within 7 days of receipt with clear photos of the issue.
  • Manufacturing defect: If a defect is found, we will arrange a replacement after verification.

For all exchange requests, please email cs@tangheritage.com.

All returned items must be unused, in brand new condition, and accompanied by all original accessories.

Once verified, your replacement will be shipped promptly.

Non-Returnable Items

To maintain the integrity of our collections and ensure the authenticity of every Tang Heritage piece, certain items cannot be returned or exchanged:

  • Custom or personalized items
  • Final sale or archive sale pieces
  • Gift cards or digital purchases

Authenticity & Secondary Market Notice

Each Tang Heritage bag comes with:

  • A metal authenticity card with an engraved serial number at the back

If you find a Tang Heritage piece on a third-party or resale platform and wish to verify its authenticity, please contact cs@tangheritage.com for assistance.

  • Our Right to Decline or Amend

    Tang Heritage reserves the right to decline returns or exchanges that do not meet the above conditions. We also reserve the right to update or refine our policy as needed to reflect evolving standards of transparency and service.

  • Our Legacy of Trust

    This policy has been at the heart of our values since Tang Heritage was established. It’s a testament to the confidence we have in the quality of our collections and the loyalty of customers like you who appreciate the artistry and craftsmanship we strive to preserve.

Rooted Deep In Heritage - From Humble Beginnings

Craftsmanship Rooted in Heritage: Every piece is created with care and precision, carrying forward traditions passed down through generations. Whether it’s our intricate jewelry or luxurious textiles, each item is a celebration of refined artistry.
Your Story, Our Inspiration: At Tang Heritage, your appreciation for authenticity and timeless elegance inspires our journey. We design every collection with you in mind, connecting you to the rich tapestry of The Orient's heritage.
Bridging East and West: Our mission is to unite people through the shared appreciation of art and history. Each piece is crafted to build connections, blending the best of Eastern tradition with global inspiration.

How to Request a Refund

  • Contact Us

    Email us at cs@tangheritage.com with your order details and a brief explanation of the issue.

  • Resolution in Record Time

    Our dedicated team will review your request and ensure a seamless refund process.

  • Risk-Free Confidence

    With our Heritage Refund Policy, you can shop with the confidence that your satisfaction is our top priority.